Very upset have emailed you several times!! Please make this right!!! Jody Hayes
Love the product! The only problem is I’ve had it appear stiff and/or old. This time the clear side would not come out. It’s like it has dried up in the tube. I had to take a large pin and kept sticking into it. Was still stuck and I had someone take some type of tool to loosen it. Hope you can figure out what could be the problem for the future. Thank you
While the kit contained all the items expected, the texture pad was smooth. I requested a new one, but it took several days for me to connect successfully to customer service. It states that the hours are Monday-Friday; 9:00-2:00. Unusually brief customer service availability compared to other such companies. The replacement pad is still not as textured as my previous ones have been. Why is there a change?
I went through two tubes and could only get it to stay on 2 times. It was the very first time I used each tube. I contacted customer service, and we set up a time for them to call to help, and both times they did not call! This is very frustrating! I ended up using the entire 2nd tube waiting for them to call me back. I don't know whether the product changes after you initially open it, but I kept it in a dry dark cabinet, so you would think it would not effect the efficacy of the product. I can't explain why it only worked for me upon initially opening it. They blew me off twice, and now I have no product left, which I just purchased 2 weeks ago.
makeup artists use this and apparently you need to be an artist to use this. Not great results and it looks fake
I have a dent in my chin from an accident, and I would put a band-aid on it to cover it up when I went out in public. I don't have to do that now! This product is a miracle. I just made a one-time purchase to see how it works. Far outweighed my expectations!
Did not received my order.
It was been saying this since July 14. Starting to think fraud and I got, got
Pre-Shipment
• Shipping Label Created, USPS Awaiting Item
GERMANTOWN, TN 38138
July 14, 2025, 10:32 am
What Do USPS Tracking Statuses
When I first tried to order I was told they were going to email me a discount code they never did with 3 tries. My first order the color was too light. I asked for the next shade darker as they offer one free change of color..I have not heard back. The customer service is terrible
Thank you for your review, and we're truly sorry to hear about your experience. We want to assure you that providing great service is a top priority for us, and we're disappointed to hear we missed the mark in your case.
We did respond to your email on Tuesday. It’s possible our message may have landed in your junk or spam folder, so please take a moment to check there. We’re more than happy to help you with your color exchange and make sure you receive any discount code you were waiting on.
Please feel free to reply again or contact us directly at support@dermaflage.com, and we’ll make sure everything gets resolved quickly.
Thank you for giving Dermaflage a try and we hope to turn this experience around for you.
-The Dermaflage Team
Jar was so tiny, product dried up and not true to color
Thank you for your feedback — we’re truly sorry to hear that you were disappointed with your experience. That’s never what we want for our customers.
Our goal is to deliver high-performance products that live up to expectations, so we’re concerned to hear that the product arrived dried out and that the color didn’t match what you expected. That’s not typical, and we’d love the opportunity to make this right.
Please reach out to our customer support team at support@dermaflage.com, and we’ll be happy to assist you with a replacement or help you find a better shade match.
We appreciate you giving Dermaflage a try and hope we can turn this experience around for you.
Good to mix.
Thank you for your review! We're glad to hear the product mixes well for you — finding the right combination can make all the difference.
If you ever need tips on mixing or want help finding a perfect match without mixing, feel free to reach out. We're always happy to help!
-The Dermaflage Team
I've been using this product for more than 2 years now. I've tried no more shades trying to find my correct color. Well I finally found it! It makes a world of difference. Before I was mixing two shades and still could not find the right combination. Thrilled that I finally gave the right color a try. This is the only product I have found that works for the deep scars on my face and I tried many before I found this product. Only giving four stars because it took me so long to find the right color. They do however offer you a first time buyer color change.
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you finally found your perfect shade — and that Dermaflage has been the one product that truly works for your deep scars. That’s exactly why we do what we do.
We completely understand how frustrating it can be to search for the right match, and we appreciate your persistence and patience. While we're glad our first-time shade exchange helped along the way, your feedback reminds us how important it is to continue improving that process for all our customers.
We’re so happy to have you as part of the Dermaflage family, and we’re here for anything you need moving forward!
-The Dermaflage Team
I have been using scar filler on the tip
of my nose for at least 6 years after 2 Mohs surgeries for basal cell cancer leaving deep scars. Using the primer is a must.
The coverage is better than any plastic surgery could conceal, which would also leave a scar.
I hope to never be out of this product!
Wow — thank you so much for sharing your experience with us. We’re incredibly honored that the Scar Filler has been part of your journey for the past 6 years. Hearing that it’s provided the kind of coverage and confidence that even surgery couldn’t offer truly means the world to us.
We’re also glad you’ve found the primer helpful — it really does make a difference in achieving a smooth, lasting finish.
Thank you again for your trust and loyalty. We’re so grateful to have you as part of the Dermaflage family, and we’ll do our best to make sure you're never without your go-to product!
-The Dermaflage Team
I was really looking forward to this concealer palette, but it didn’t cover any of my graft. In fact I sent a pic,of the graft and found out from my surgeon it was the completely wrong colour. Disappointing
Hi there, we're sorry to hear about your experience with our Pro Concealer Palette. We understand how frustrating it can be when a product doesn't meet expectations. We would be happy to assist you with finding the right color for your graft. We will be sending you a follow-up email to help with color matching. Thank you for bringing this to our attention.
-The Dermaflage Team
I have been using the scar filler for over a year. All of a sudden it’s not staying on my scar. Not sure what is wrong. I can’t even get it to “stick” when I first put it on. Not sure if I’m going to be buying it again.
Dear valued customer,
We are sorry to hear that our Topical Filler is not working as expected for you. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.
We would like to assure you that we take all customer feedback seriously and we will be sending a follow-up email to further address this issue. In the meantime, we would like to suggest avoiding applying any oils or moisturizers before using the filler as this can affect its adhesion.
Thank you for bringing this to our attention and we hope to resolve this matter for you soon.
-The Dermaflage Team
Very please and great coverage of my scar from a fall!
Thank you for taking the time to leave a review for our Single Applicator. We are thrilled to hear that it has provided great coverage for your scar from a fall. We hope our product continues to meet your expectations and we appreciate your support.
-The Dermaflage Team
Topical Filler Tool Kit
Thank you for leaving a review for our Topical Filler Tool Kit. We are glad to hear that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. Happy filling!
-The Dermaflage Team
It is helpful to ensure the coverage is full.
Hello there,
Thank you for taking the time to leave a review for our Extended Wear Primer. We are delighted to hear that it has been working well for you and helping to ensure full coverage. We truly appreciate your feedback and hope you continue to enjoy using our product.
-The Dermaflage Team
I have a few bad acne scars on my cheeks and this stuff makes them disappear completely. It took a little bit of time for me to get the application perfect, but it can be done. I don’t use the mixing tool. I put the primer on the spots, then I just squeeze a small amount of product onto the cap for the texture pad, mix that with a toothpick and then use the small white plastic stick to apply the product into the scars. I put small pieces of the texture pad on the spots and I let it sit for three minutes and then carefully remove the pads away. It is perfect and looks just like my skin.
Dear valued customer,
Thank you for taking the time to leave us such a positive and detailed review. We are thrilled to hear that our Hollywood Topical Filler Starter Kit has helped diminish your acne scars. We appreciate your honesty and are glad to know that you have found the perfect application method that works for you. Your tip about using a Pick Tool and the Mixing Stick is very helpful and we will be sure to share it with our other customers.
Thank you again for choosing our product and for your five-star review. We are grateful to have you as a satisfied customer and we look forward to providing you with more amazing products in the future.
-The Dermaflage Team
Good coverage!
Thank you for your feedback! We're so glad to hear that you're happy with the coverage of our Cream Concealer. :)
-The Dermaflage Team
I have tried so many products to cover breakouts, scarring and discoloration. I don't understand the poor reviews. If you apply it as directed, it's flawless!
Hi there,
Thank you for your kind words and honest feedback about our Concealer! We're thrilled to hear that it has been the best product for covering breakouts, scarring, and discoloration. We truly appreciate your support and we're glad to know that you found it flawless when applied as directed. Thank you for being a friendly and satisfied customer!
-The Dermaflage Team
