Shipping & Returns Policy
Shipping within USAAllow 1 business day for processing your order. Orders placed before 9AM Central time will ship the same business day. Orders placed after 9AM will ship the next business day. You will receive an order confirmation email and an email with tracking info when your order has shipped. PO boxes must use Standard Shipping. Standard Shipping is $5.00 via US Post Office to deliver within 3-5 days 2 Day Shipping is $10.00 via FedEx to deliver by 8PM on the second business day Next Day Shipping is $29.00 via FedEx to deliver by 8PM on the next business day Next Day Saturday Delivery is $49.00 via FedEx. NOTE: Order must be placed before Friday 9AM to allow time to process and ship your order for Saturday delivery by 8PM.
Shipping outside of USAShipping is available to most countries within 2-4 days. Cost ranges from $10-68 USD. Enter your address at checkout to see exact cost and transit time. Recipient is responsible for any duty or tax charged by your country. (Canada customers do not pay taxes). If you do not see your country available on the check out page, or you want to explore cheaper shipping options, check out the Where to Buy page for authorized retailers.
Free Color ExchangeWe offer one FREE color exchange for first time purchases in the U.S. only. If your color does not match perfectly, email email@example.com and request another color. We do not offer a color exchange for refill items like single applicators or 4 packs.
Refund PolicyOur 30 Day Money Back Guarantee applies to first time customer purchases made on dermaflage.com only. We do not refund any refill items such as primer, applicators, tool kits, tips. We do not refund the shipping cost. To return your product please return the product back to us within 30 days of ordering to: Dermaflage Attn: Return Dept. 1789 Kirby Parkway Suite 3B Memphis, TN 38138 Refunds can take up to 1 week to process and then an additional 3-5 business days for the funds to post back to your account. Please understand that this refund policy is strictly for purchases made on this website (www.dermaflage.com). If you purchase from one of our retailers (Amazon, Dermstore, etc.) follow their return policy as listed on their site.