I've been using dermaflage faithfully for the last 3 years (confidence saver honestly) ordering the Tan shade which has always been perfect for my skin, but my most recent Tan purchase I received was not the same. In fact the Tan was lighter then the Light Tan shade that I've purchased before. I don't know what changed but PLEASE can we go back to the original Tan formula because I'm freaking out not having a color that matches my skin tone anymore and I'm afraid to order another Tan and receive a refill thats lighter then the Light Tan you guys sale. HELP!
Very disappointed. Does not cover even as well as some of my collection of concealers do. Very expensive for the amount of product. When it dries, it causes the delicate skin under my eyes to “crinkle”. I would really like to send it back for a refund.
Purple pads are harder than normal and dont work as well. Frustrating because they are necessary
As a long-term user of the topical filler, the refill pack never disappoints. It's perfect for covering a scar and lasts a long time. Also, their customer service has always been top notch. They actually care about your needs. Dermaflage is the best!!
The filler works great if you have the right color. The color I ordered is too dark. I also did not receive the primer in my package. I have emailed multiple times and the most I get is “confirm your address” but no confirmation, no follow up details, no replacement order tracking info and nothing received. It has been weeks now. There is also no phone number to call. Such a shame.
I continue to practice with the application of the product. I appreciate the tutorial videos.
Absolutely wonderful product that I have been using for years. It takes a little while to master, but when you do the results are flawless!Less is more is the key. Must have product and highly recommend! Love it and it lasts me 24 hours. Thank you so very much!
Sometimes doesn’t adhere to skin for first application. Typically holds on 2nd or 3rd attempt.
Love the product! The only problem is I’ve had it appear stiff and/or old. This time the clear side would not come out. It’s like it has dried up in the tube. I had to take a large pin and kept sticking into it. Was still stuck and I had someone take some type of tool to loosen it. Hope you can figure out what could be the problem for the future. Thank you
Hi Karen,
Thank you for writing a review! It sounds like the problem is that a little bit of the color side got mixed with the clear side which triggered the formula to go from gel to solid. Take care when using to make sure the 2 sides don't inadvertantly mix- you can wipe the applicator and cap after use and that usually does the trick!
Doesn’t work well at all
Hi Monica-
Thank you for taking the time to write a review. We'd love to help figure out why the product didn't work well for you- we can troubleshoot and usually solve 99% of the problems! Please email us at support@dermaflage.com and we'll take care of you.
Fondly,
The Dermaflage Team
I have a dent in my chin from an accident, and I would put a band-aid on it to cover it up when I went out in public. I don't have to do that now! This product is a miracle. I just made a one-time purchase to see how it works. Far outweighed my expectations!
When I first tried to order I was told they were going to email me a discount code they never did with 3 tries. My first order the color was too light. I asked for the next shade darker as they offer one free change of color..I have not heard back. The customer service is terrible
Thank you for your review, and we're truly sorry to hear about your experience. We want to assure you that providing great service is a top priority for us, and we're disappointed to hear we missed the mark in your case.
We did respond to your email on Tuesday. It’s possible our message may have landed in your junk or spam folder, so please take a moment to check there. We’re more than happy to help you with your color exchange and make sure you receive any discount code you were waiting on.
Please feel free to reply again or contact us directly at support@dermaflage.com, and we’ll make sure everything gets resolved quickly.
Thank you for giving Dermaflage a try and we hope to turn this experience around for you.
-The Dermaflage Team
Jar was so tiny, product dried up and not true to color
Thank you for your feedback — we’re truly sorry to hear that you were disappointed with your experience. That’s never what we want for our customers.
Our goal is to deliver high-performance products that live up to expectations, so we’re concerned to hear that the product arrived dried out and that the color didn’t match what you expected. That’s not typical, and we’d love the opportunity to make this right.
Please reach out to our customer support team at support@dermaflage.com, and we’ll be happy to assist you with a replacement or help you find a better shade match.
We appreciate you giving Dermaflage a try and hope we can turn this experience around for you.
Good to mix.
Thank you for your review! We're glad to hear the product mixes well for you — finding the right combination can make all the difference.
If you ever need tips on mixing or want help finding a perfect match without mixing, feel free to reach out. We're always happy to help!
-The Dermaflage Team
I've been using this product for more than 2 years now. I've tried no more shades trying to find my correct color. Well I finally found it! It makes a world of difference. Before I was mixing two shades and still could not find the right combination. Thrilled that I finally gave the right color a try. This is the only product I have found that works for the deep scars on my face and I tried many before I found this product. Only giving four stars because it took me so long to find the right color. They do however offer you a first time buyer color change.
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you finally found your perfect shade — and that Dermaflage has been the one product that truly works for your deep scars. That’s exactly why we do what we do.
We completely understand how frustrating it can be to search for the right match, and we appreciate your persistence and patience. While we're glad our first-time shade exchange helped along the way, your feedback reminds us how important it is to continue improving that process for all our customers.
We’re so happy to have you as part of the Dermaflage family, and we’re here for anything you need moving forward!
-The Dermaflage Team
I have been using scar filler on the tip
of my nose for at least 6 years after 2 Mohs surgeries for basal cell cancer leaving deep scars. Using the primer is a must.
The coverage is better than any plastic surgery could conceal, which would also leave a scar.
I hope to never be out of this product!
Wow — thank you so much for sharing your experience with us. We’re incredibly honored that the Scar Filler has been part of your journey for the past 6 years. Hearing that it’s provided the kind of coverage and confidence that even surgery couldn’t offer truly means the world to us.
We’re also glad you’ve found the primer helpful — it really does make a difference in achieving a smooth, lasting finish.
Thank you again for your trust and loyalty. We’re so grateful to have you as part of the Dermaflage family, and we’ll do our best to make sure you're never without your go-to product!
-The Dermaflage Team
I was really looking forward to this concealer palette, but it didn’t cover any of my graft. In fact I sent a pic,of the graft and found out from my surgeon it was the completely wrong colour. Disappointing
Hi there, we're sorry to hear about your experience with our Pro Concealer Palette. We understand how frustrating it can be when a product doesn't meet expectations. We would be happy to assist you with finding the right color for your graft. We will be sending you a follow-up email to help with color matching. Thank you for bringing this to our attention.
-The Dermaflage Team
I have been using the scar filler for over a year. All of a sudden it’s not staying on my scar. Not sure what is wrong. I can’t even get it to “stick” when I first put it on. Not sure if I’m going to be buying it again.
Dear valued customer,
We are sorry to hear that our Topical Filler is not working as expected for you. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.
We would like to assure you that we take all customer feedback seriously and we will be sending a follow-up email to further address this issue. In the meantime, we would like to suggest avoiding applying any oils or moisturizers before using the filler as this can affect its adhesion.
Thank you for bringing this to our attention and we hope to resolve this matter for you soon.
-The Dermaflage Team
Very please and great coverage of my scar from a fall!
Thank you for taking the time to leave a review for our Single Applicator. We are thrilled to hear that it has provided great coverage for your scar from a fall. We hope our product continues to meet your expectations and we appreciate your support.
-The Dermaflage Team
